Maintenance And Support

FOSS offers a wide range of support services to complement and enhance the technology solutions that our clients demand.  From a single system to a complete IT infrastructure, from hardware to software, FOSS is committed to providing excellence in customer support and satisfaction, driven by our continual service improvement initiatives. FOSS provides first second and third line professional support services on a 24/7 basis.

Maintenance Support contracts can cover the following support options:

  • Emergency Response – 24 hours or 6 hours On-Site Response
  • Quarterly Preventive Maintenance check-ups
  • On site spares replacement and management
  • Site Audits and documentation

We provide the following AMC Services:

  • Annual Maintenance Support Services
    • Proactive Maintenance with Monitoring Services
    • Preventive Maintenance
    • Hardware Replacements/Warranty Services
    • Field Support
    • Asset Management.
    • Critical Spares Management
  • Managed Services
    • Enterprise Service Management (IT/Business Services Management)
    • NOC/Helpdesk Support Services
    • Facility Management Services such as Technical Manpower Support Services
  • Professional Services
    • Implementation/Deployment Services
    • Customization & Integration Services
    • Wireless Network Consultancy, Audit, Design & Installation
    • Intelligent Infrastructure Management Solutions
    • Design & Consulting Services
    • Fiber Monitoring Technologies 
  • Cabling Services & Maintenance Contract
  • Minimize your Initial Cash Outlay with Leasing Services Options


Call us today! Dubai Tel: (+971) 48990900 ; Abu Dhabi Tel: (+971) 26788340